Contact ClaimsGuide

Enquiries are not open yet. When they are, all we will ask for is your name and one way to reach you. You can ask us to email rather than call. No documents needed. "I'm not sure" is a perfectly good answer to any question we ask.

How contact will work

Enquiries are not open yet. The site is published early so you can read everything first. The ways to reach us open soon, and this is the commitment that will apply when they do.

A person, not a menu. Contact hours will be Monday to Friday, 9am to 5pm AEST, and a person will answer. Not a menu, and not a recording.
We try twice, then we stop. If we cannot reach you, we leave one message with a way to reach us back, and that is the end of it. There is no third call and no marketing list. Your details go to a firm on our panel only if you ask us to introduce you.

The form is not switched on yet

Enquiries open soon. The form below is not connected to anything, so pressing anything on it would do nothing. We would rather say that than let you type your details into a box that throws them away.

Everything on this site works without contacting anyone. What happens next is the best place to start, and finding out what cover you hold is one free call to your own super fund.

What we will ask for, when it is on Your name Phone number How would you rather we reply? Email address

A phone number or an email address. Either one on its own is enough, and we only use it to reach you.

Anything you want us to know first (optional)

Two lines is plenty, in your own words. Leaving it empty is fine, and we will ask when we call.

What we keep: your name, the phone number or email address you give us, which of those you would rather we used, and anything you type in the box above. Nothing else. If you came here from What happens next, your answers stayed on that page and did not come with the link. We use this to call you back, and for nothing else without asking. Privacy. You never pay us. Panel firms do.