claimsguide.AUSTRALIA

Draft, legal review pending

Privacy policy

Draft. This page is a working draft awaiting legal review. It states our intended practice plainly; the reviewed version will replace it before launch.

What we collect

If you ask us to call you: your name, the phone number or email address you give us, which of those you would rather we used, and anything you choose to type in the message box. That is the whole of it.

The contact form is switched off at the moment, so nothing is being collected through this website at all. The contact page says so plainly.

If you contact us once enquiries open, we collect what you choose to tell us. We do not ask for documents to have a conversation.

Where it goes

Into our own system. Until 2 September 2026 this form sent your details to an outside company, based overseas, that relays form submissions. It does not any more, and it will not again.

Our staff can see it. A firm on our panel sees it only if you ask us to introduce you. Nobody else.

What we use it for

To call you back, to explain which systems may be relevant to your situation, and, only if you ask us to, to introduce you to a firm on our panel. We give a panel firm your details only with your consent, recorded at the time.

What we never do

  • Sell your information, or share it with anyone other than a panel firm you have asked to be introduced to
  • Buy contact lists, or call people who have not asked to hear from us
  • Use your information for retargeting advertising

Access and correction

You can ask what we hold about you, ask us to correct it, or ask us to delete it, via the contact page once enquiries open.

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